Work With Us! - Student Jobs

Apply Now for Student Technician!
We are hiring for Spring 2025 positions.

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Read the job descriptions below for Student Technician and Graduate Assistant . If hiring is open, you will see an APPLY NOW button to submit your application. 

We typically post in April for Summer/Fall openings, and October for Spring openings.

GRADUATE ASSISTANT

applications are closed

Our Graduate Assistants work in different Information Services specialty areas, including the Call Center, Computer Labs, Hardware and Software Support, Enterprise Systems, Cybersecurity, and others. Each of these areas have a special support focus, but they all have the same basic responsibilities.  

 Responsibilities:  

  • Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person 
  • Providing top-notch customer service and technology support for University students, faculty, and staff 
  • Tracking all support work done in the IT work management system and documenting full details of support interactions 
  • Creating and following technical guides and process documentation
  • Working on special projects and performing other duties as assigned 
  • Provide communication, support, and consultation to full-time staff.  

Work Requirements:  

  • Meet Graduate Assistant qualifications
  • Work 20 hours weekly during our operating hours, Monday-Friday 8am-5pm
  • Be punctual and reliable in attendance 
  • Maintain a positive attitude and customer empathy
  • Represent Information Services in a professional manner  

What makes a good Information Services Graduate Assistant:  

  • Excellent leadership and management skills 
  • Excellent customer service skills 
  • Excellent written and verbal communications skills 
  • Excellent technical troubleshooting skills 
  • Excellent technical and process documentation skills
  • Preference will be given to students with two years remaining in their degree program 

Student Technician

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Our Student Technicians help customers in the Call Center, Computer Labs, or with our Client Services team installing and fixing campus hardware. Each of these areas have a special support focus, but they all have the same basic responsibilities. 

Responsibilities: 

  • Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person
  • Providing top-notch customer service and technology support for University students, faculty, and staff
  • Tracking all support work done in the IT work management system and documenting full details of support interactions
  • Creating and following technical guides and process documentation
  • Working on special projects and performing other duties as assigned

 Work Requirements 

  • Meet Student Employment qualifications  
  • Work approximately 15 hours weekly during our operating hours, Monday-Friday 8am-6pm
  • Be punctual and reliable in attendance
  • Maintain a positive attitude and customer empathy
  • Represent Computer Services in a professional manner

 What makes a good User Support Student Technician: 

  • Strong customer service skills
  • Strong written and verbal communications skills
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to gain skills in technical and process documentation
  • At least one semester of experience with Missouri State systems as a registered student
  • Preference will be given to students with at least two years remaining in their degree program