User Support

User Support provides a range of technology services to the university community. From managing the Help Desk to delivering advanced technical assistance for campus computers and peripherals, we’re here to help. Our team is dedicated to supporting students, faculty, and staff as they explore and utilize the full range of campus technology resources.

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Our services

We get it—technology can be stressful. That’s why we’re here to make getting help as easy and worry-free as possible for Missouri State students, faculty, and staff.. Here’s what we do:

Help Desk Support

We operate the Computer Services Help Desk which provides technology assistance for current or incoming students, and other university constituents. From My Missouri State, login accounts, email, and hardware or software issues, we’re here to resolve problems quickly or route your issue to the appropriate team to help you.

Employee Services

We provide assistance wtih univerisity employee computer issues, hardware setup, and other technology needs to keeping your workday running smoothly.  We’re dedicated to help you stay productive and connected. 

IT Service Portal: Your One-Stop for Campus Technology

We maintain Missouri State’s IT Service Portal—the central hub for all things IT. From browsing the Service Catalog to accessing the Knowledge Base with step-by-step guides and troubleshooting tips, the portal makes it easy to find the resources and support you need.

Your Campus Technology Liaison

We bridge the gap between you and the behind-the-scenes tech teams, serving as your advocate. When questions arise or issues occur, we make sure you get clear answers and dependable support.

 


Notifications and Outages

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