2011-2016 Information Services Strategic Technology Plan

The University’s information technology enterprise architecture and support services are robust, but technologies and our campus community’s expectations continue to change rapidly. Missouri State constituents, potential students, faculty, and staff will evaluate us, in part, by the level of technology infused into the institution and the way those technologies are used.  We must be prepared to provide these services in Springfield, West Plains, and all remote locations contained within our Missouri State University System. 

The University makes significant annual investments in its technology infrastructure, tools, services, and support personnel.  Because of the pace of change, most information technologies must be replaced or upgraded on a relatively frequent basis. Future economies and possible budget constraints place even more importance on efficient use of our dollars through leveraging existing assets, enhancing IT procurement processes, pursuing indirect funding opportunities, and continuing to collaborate with our students to ensure effective use of their computer usage fees.

 Information Services is well positioned for the future, able to maintain our current infrastructure, eager to explore what is possible, and prepared to implement emerging technologies and services in support of the University’s mission and strategic objectives. 

 Missouri State’s Strategic Information Services and Technology Plan has six goals:

  • Continue the development of the University’s administrative systems which serve as the foundation for effective and efficient business execution.
  • Support academic programs and the learning community through the application of established and emerging technologies, and the provision of quality support services.
  • Provide quality communication, support, and professional development opportunities to enhance employee performance and customer service.
  • Maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies.
  • Ensure comprehensive policies and procedures for information security, regulatory mandates, and disaster recovery are regularly evaluated and effectively executed.
  • Enhance the use of information technology to promote the University and recruit students.

Continue the development of the University’s administrative systems which serve as the foundation for effective and efficient business execution.

Missouri State University recently completed the first phase of a successful transition to a new Enterprise Resource Planning (ERP) “Banner” system that serves as the University’s core administrative business system.  During phase two we will:  

  • Expand features and use of the My Missouri State web portal.
  • Make additional services available online through the continued development of self-service applications accessible from a variety of devices.
  • Reduce paper-driven processes and improve efficiency by expanding the use of electronic workflow and document management systems.
  • Improve decision support systems by providing increased access to information stored in the University’s Operational Data Store (ODS) and Electronic Data Warehouse (EDW).
  • Implement an effective applicant tracking and hiring system.
  • Replace the campus identification/debit card (ZipCard) system.
  • More fully integrate the classroom scheduling system.

Support academic programs and the learning community through the application of established and emerging technologies, and the provision of quality support services.  

Missouri State must be selective in considering where to create and how to best use technology-rich learning environments.  Not every learning environment requires technology.  The University will focus on two major emphases to support this goal--the systematic upgrade of physical learning environments, and increased utilization of the Internet.  To best leverage our technologies for our learning community we will:

  • Standardize classroom technologies to enhance ease of use, encourage collaboration, increase serviceability, improve security, and minimize total cost. 
  • Support the increasing number of courses and degrees available through online, blended, and distance education delivery methods by enhancing the University’s course management system and integrating it more fully into the administrative systems.  
  • Enhance our ability to access and provide library resources electronically.
  • Promote the effective use of instructional technologies through the Faculty Center for Teaching and Learning.

Provide quality communication, support, and professional development opportunities to enhance employee performance and customer service.

Missouri State recognizes the importance of effective communication, ongoing professional development opportunities, and quality support services for our campus community.  To achieve the maximum return on our technology investment, we will train users in the effective use of the administrative computer systems, classroom technologies, information security-related issues, and other emerging technologies.  To this end we will: 

  • Implement a Learning Management System to support workforce development.
  • Increase the technical training opportunities available for faculty, staff, and students.
  • Strengthen the services and technologies available in the Learning Commons to support student retention initiatives.
  • Continue to use the "federal model" of technical support, consisting of :
    • Centralized staff offering core support for institution-wide technologies.
    • Distributed staff offering support for discipline-specific technologies.
  • Upgrade and expand the number of open-access labs which will continue to be the entry point for many of our technology-related support services.
  • Use emerging technologies to effectively reach our constituents.   

Maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies.

Missouri State depends on its technology infrastructure for the foundation upon which we provide the majority of services that support learning, research, and business processes.  As requirements continue to expand, this infrastructure must increase in speed, breadth, and capacity to ensure reliable and secure delivery of services and technologies.  Missouri State will:

  • Focus on upgrades for key areas within the technology infrastructure that are nearing the end of their life cycle—existing computing and networking components, and the current telephone system.
  • Increase and prioritize internet bandwidth to appropriately support services offered.  
  • Expand the wireless network.
  • Strengthen safety and security for the campus community with enhanced video surveillance and all-call systems.
  • Take advantage of virtualization technologies.

Ensure comprehensive policies and procedures for information security, regulatory mandates, and disaster recovery are regularly evaluated and effectively executed.

Missouri State’s information security encompasses internet access, campus networks, file servers, personal computers, and all individuals using the University’s systems.  We will emphasize improved communication and provide quality professional development opportunities to better engage, inform, and educate our campus community about information security.  The University will continue to proactively use state-of-the-art techniques and standardized risk management processes to monitor and evaluate risks and prioritize resolutions.   We will focus on finalizing the comprehensive Disaster Recovery Plan and ensure compliance with legal mandates, including intellectual property and copyright.

Enhance the use of information technology to promote the University and recruit students.

Online marketing is paramount to achieving the University’s recruitment, enrollment, and advancement goals.  Traditional marketing methods are becoming less effective as customers spend more time online.  To be successful in this new marketplace, the University must embrace new media strategies:

  • Expand and coordinate online marketing efforts to attain recruitment, enrollment and advancement objectives.
  • Enhance academic department websites to be an effective student recruitment tool.
  • Capitalize on new media opportunities in the market, such as social networking and mobile applications.
  • Continue to use the web content management system and centralized resources as the foundation for a consistent, branded online presence.
  • Provide professional development opportunities to support and expand the network of campus web professionals.